Terms of Service

For the purposes of these Terms, the following definitions apply:

"Products"

All stainless steel piping system components manufactured or supplied by PipInox, including but not limited to press fittings, grooved couplings, pipe fittings, valves, flanges, and associated accessories.

"Services"

Technical consultation, custom engineering, product customization, logistics coordination, after-sales support, and any other services provided by PipInox in connection with the supply of Products.

"Order"

Any purchase order, written request, or formally confirmed agreement by the Buyer to procure Products or Services from PipInox.

"Agreement"

The binding contract formed between PipInox and the Buyer upon PipInox's written acceptance of an Order, incorporating these Terms.

"Buyer"

Any professional entity, distributor, agent, contractor, or authorized business partner placing an Order with PipInox. These Terms apply to B2B commercial transactions only.

"Specifications"

Technical drawings, material certificates, dimensional standards, and performance parameters agreed upon in writing between PipInox and the Buyer prior to production.

By placing an Order with PipInox through any channel -- including email, online inquiry forms, direct sales representatives, authorized distributors, or signed purchase agreements -- the Buyer confirms unconditional acceptance of these Terms.

These Terms supersede any prior agreements, representations, or negotiations unless expressly modified in a signed written amendment by both parties. Any terms or conditions contained in the Buyer's own purchase orders, procurement documents, or general conditions that conflict with or supplement these Terms shall have no effect unless explicitly accepted in writing by PipInox.

PipInox reserves the right to update or amend these Terms at any time. The version in effect at the time of Order confirmation governs each respective transaction. Continued business engagement following notification of updates constitutes acceptance of the revised Terms.

All quotations issued by PipInox are non-binding estimates and are valid for a period of thirty (30) calendar days from the date of issue, unless a different validity period is stated in writing. Quotations are subject to change based on raw material cost fluctuations, exchange rate movements, or updated technical requirements.

An Order is deemed accepted only upon PipInox's written Order Acknowledgement or Proforma Invoice confirmation. PipInox reserves the right to decline or partially fulfill any Order at its discretion, particularly where material supply constraints, regulatory requirements, or production capacity are affected.

• Custom or made-to-order products require a signed Specification Sheet and advance deposit prior to production commencement.
• Minimum Order Quantities (MOQs) may apply to certain product lines. MOQs will be clearly stated in the quotation.
• Order cancellations after production commencement may incur cancellation fees equivalent to costs incurred up to the point of cancellation.
• Modifications to accepted Orders must be submitted in writing and are subject to PipInox's written approval and potential price adjustment.

All prices are quoted in USD (or such other currency as agreed in writing) and are exclusive of applicable taxes, customs duties, import tariffs, port handling fees, and insurance unless expressly stated otherwise. Incoterms® 2020 apply to all international transactions as specified in the quotation or contract.

Standard Payment Terms:

Payment shall be made by wire transfer (T/T), irrevocable Letter of Credit (L/C) at sight, or other methods mutually agreed in writing. PipInox reserves the right to charge interest at 1.5% per month on overdue invoices. PipInox further reserves the right to suspend production, withhold shipment, or cancel outstanding Orders in the event of payment default.

Delivery timelines quoted by PipInox are estimates based on standard production schedules and are not guaranteed delivery dates unless explicitly confirmed as binding in a signed agreement. Lead times commence upon receipt of cleared advance payment and finalized technical specifications.

Risk of loss and title to Products transfer to the Buyer according to the agreed Incoterms® 2020 as specified in the sales contract. PipInox is not liable for delays caused by force majeure events, shipping carrier delays, customs clearance issues, strikes, or other circumstances beyond our reasonable control.

• Standard lead times range from 15 to 60 working days depending on product type, volume, and customization requirements.
• Partial shipments may be made by PipInox unless the Buyer has expressly prohibited partial deliveries in writing.
• The Buyer is responsible for all import permits, local regulatory compliance, and destination country certification requirements.
• Packaging and labeling will conform to international shipping standards. Custom packaging requirements must be specified at order placement.

PipInox products are manufactured in accordance with applicable international standards. All products are subject to rigorous internal quality control procedures before shipment. Standard compliance certifications available include:

Material Test Reports (MTRs), certificates of conformity, and third-party inspection reports are available upon request and may be subject to additional fees. The Buyer is responsible for verifying that the Products comply with all local regulations and application-specific requirements at the destination.

PipInox reserves the right to substitute equivalent materials of equal or superior grade where specified materials become unavailable, provided written notification is issued to the Buyer prior to production. Any mandatory material specifications must be confirmed and locked in at Order placement.

PipInox warrants that all Products shall be free from defects in materials and workmanship for a period of twelve (12) months from the date of shipment ("Warranty Period"), provided that the Products have been stored, installed, and operated in accordance with PipInox's published technical guidelines and applicable industry standards.

During the Warranty Period, PipInox will, at its sole discretion, repair or replace defective Products at no additional charge to the Buyer. This warranty does not cover:

• Defects arising from improper installation, misuse, abuse, unauthorized modification, or operation outside of specified design parameters.
• Normal wear and tear, corrosion resulting from exposure to incompatible media, or damage from external environmental factors.
• Products that have been repaired or altered by parties other than PipInox-authorized personnel.
• Damage caused during transport after risk has transferred to the Buyer per the agreed Incoterms®.

The warranty set forth herein is the Buyer's sole and exclusive remedy for defective Products and is in lieu of all other warranties, express or implied, including any implied warranty of merchantability or fitness for a particular purpose.

All claims for defective, damaged, or incorrect Products must be submitted to PipInox in writing within fourteen (14) calendar days of receipt of the shipment. Claims submitted after this period may be declined at PipInox's discretion.

To initiate a warranty claim or return, the Buyer must:

1. 1 Provide PipInox's original invoice number, product code, batch/lot number, and a detailed written description of the alleged defect.
2. 2 Submit photographic or video evidence of the defect and its packaging condition upon receipt.
3. 3 Await written Return Merchandise Authorization (RMA) from PipInox before shipping any Products back. Unauthorized returns will not be accepted.
4. 4 Return Products in their original or equivalent protective packaging, freight prepaid, unless PipInox agrees otherwise in writing.

Returns of non-defective Products for reasons of over-ordering, specification changes, or buyer error are subject to a restocking fee of up to 20% of the original invoice value, and are only accepted within 30 days of delivery for standard stock items. Custom-manufactured Products are non-returnable.

All intellectual property rights in and relating to PipInox products, including but not limited to patents, trademarks, trade names, design registrations, technical drawings, engineering data, product catalogs, software, and manufacturing processes, are and shall remain the exclusive property of PipInox Co., Ltd.

The sale of Products does not grant the Buyer any license to reproduce, reverse engineer, copy, modify, or create derivative works based on PipInox's proprietary designs or technologies. Any use of the PipInox brand, logos, or trademarks in marketing materials, product listings, or publications requires prior written authorization from PipInox.

Authorized distributors and OEM partners may be granted limited, non-exclusive trademark usage rights under separate written licensing agreements. Such rights are revocable and do not transfer any ownership interest.

Each party agrees to keep confidential all proprietary information disclosed by the other party in the course of the business relationship, including technical specifications, pricing structures, production processes, customer lists, and commercial strategies. Confidential information shall not be disclosed to third parties without the prior written consent of the disclosing party.

This confidentiality obligation shall survive the termination of any business relationship and remain in effect for a period of five (5) years following the last commercial transaction between the parties.

Confidentiality obligations do not apply to information that is publicly available through no breach of these Terms, independently developed by the receiving party, or required to be disclosed by applicable law or court order (provided prompt written notice is given to the disclosing party).

To the maximum extent permitted by applicable law, PipInox's total aggregate liability to the Buyer for any claims arising under or in connection with the sale of Products or Services, whether in contract, tort (including negligence), or otherwise, shall not exceed the total invoice value of the specific Order giving rise to the claim.

In no event shall PipInox be liable for any:

• Indirect, incidental, special, consequential, or punitive damages, including loss of profit, loss of revenue, business interruption, or loss of anticipated savings.
• Claims arising from the Buyer's use of Products in applications for which they were not designed or specified.
• Losses resulting from third-party installations, integration, or system failures not directly caused by a proven defect in PipInox Products.

PipInox shall not be liable for any failure or delay in performance due to force majeure events, including but not limited to natural disasters, pandemics, war, government actions, labor disputes, or raw material shortages beyond our reasonable control.

These Terms and all disputes arising out of or in connection with them, including those relating to their validity, breach, termination, or enforceability, shall be governed by and construed in accordance with the laws of the People's Republic of China, without regard to its conflict of law provisions.

The parties shall attempt in good faith to resolve any dispute through direct negotiation within thirty (30) days of written notice of the dispute. If the dispute cannot be resolved through negotiation, it shall be submitted to arbitration administered by the China International Economic and Trade Arbitration Commission (CIETAC) in Shanghai, in accordance with its then-current arbitration rules. The arbitration shall be conducted in English. The arbitral award shall be final and binding on both parties.

Notwithstanding the foregoing, either party may seek injunctive or other equitable relief in any court of competent jurisdiction to prevent irreparable harm pending the conclusion of arbitration.