Privacy Policy
At PipInox, we are committed to protecting your personal information and your right to privacy. This policy explains how we collect, use, and safeguard your data.
Our Commitment to Your Privacy
PipInox ("we", "our", or "us") operates as a manufacturer of stainless steel piping systems and solutions. This Privacy Policy applies to all data collected through our website www.pipinox.com, our communications, and business interactions. By using our services, you agree to the practices described herein.
1. Information We Collect
We may collect the following categories of personal information when you interact with us:
Identity & Contact
Name, job title, company name, email address, phone number, postal address, and country of residence.
Business Information
Details about your company, industry sector, purchasing requirements, product specifications, and project scope.
Technical Data
IP address, browser type and version, operating system, referring URLs, pages viewed, and time spent on our website.
Communications
Correspondence, inquiries, quotation requests, and feedback you provide to us via email, forms, or other channels.
2. How We Use Your Information
We use your personal information for specific, legitimate business purposes, including:
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Responding to inquiries
Processing your product inquiries, quotation requests, and providing technical information about our stainless steel piping solutions.
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Order and contract management
Managing business relationships, processing orders, fulfilling contracts, and providing after-sales support to distributors, contractors, and agents.
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Marketing communications
Sending product updates, technical bulletins, and industry news -- only with your explicit consent, with easy opt-out at any time.
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Website improvement
Analysing website traffic and usage patterns to improve navigation, content, and user experience for industry professionals.
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Legal compliance
Meeting our legal and regulatory obligations, including export control regulations, trade compliance, and applicable data protection laws.
3. Sharing of Personal Data
We do not sell, rent, or trade your personal data to third parties. We may share data only in the following circumstances:
4. Data Security
We implement industry-standard technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include:
While we strive to use commercially acceptable means to protect your personal data, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to maintaining robust safeguards.
5. Data Retention
We retain your personal data for as long as necessary to fulfil the purposes described in this policy, including:
- Business contacts and customers: For the duration of the business relationship and up to 7 years thereafter for legal and tax purposes.
- Marketing contacts: Until you withdraw consent or request deletion.
- Website analytics: Typically 26 months, in accordance with applicable regulations.
6. Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal data:
Request a copy of the personal data we hold about you.
Request correction of inaccurate or incomplete data.
Request deletion of your data under certain circumstances.
Receive your data in a structured, machine-readable format.
Object to processing of your data for direct marketing purposes.
Request restriction of processing in specific circumstances.
To exercise any of these rights, please contact us using the details provided in the Contact section below. We will respond within 30 days of receiving your request.
8. International Data Transfers
PipInox operates globally and your personal data may be transferred to and processed in countries outside your country of residence. When transferring data internationally, we ensure appropriate safeguards are in place, such as:
- Standard Contractual Clauses (SCCs) approved by relevant data protection authorities.
- Transfers only to countries recognised as providing an adequate level of data protection.
- Contractual obligations requiring recipients to maintain equivalent levels of data protection.
9. Third-Party Links
Our website may contain links to third-party websites, including industry partners, distributors, and certification bodies. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policy of any third-party site you visit. Links to third-party sites do not constitute an endorsement by PipInox.
10. Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we will update the "Last updated" date at the top of this page. We encourage you to review this policy regularly. Your continued use of our website after any changes constitutes acceptance of the updated policy.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal data, please do not hesitate to contact us:
© 2025 PipInox. All rights reserved. This Privacy Policy was last reviewed on June 1, 2025.